What do I do if I can’t log in to my account?

If you are unable to log into your account and have already tried resetting your password, unfortunately the system has locked you out for security reasons. If this is the case, please wait 15 minutes and then try to reset your password again using the Reset Password link. You should then be emailed a link to reset your password, you can use the same password as you used previously.

If this does is unsuccessful and you can still not long into your account, please email us at edrr@kcl.ac.uk and we will manually reset your password.